Terms and Conditions

Ayurveda Consultation Policy

Consultations are non-refundable and non-transferrable. Prepayment is required to confirm your appointment. Cancellations must be greater than 24 hours’ notice in advance, in which case you’re welcome to reschedule.

CONFIDENTIALITY Catarina Sartor takes Your privacy seriously and any information provided through Your use and completion of this form are subject to Catarina Sartor’s Privacy Policy, which is available on the website www.catarinasartor.com – Your information will not be shared in any way without Your written permission in the case of use for medical purposes. The transmission and exchange of all information is carried out at Your own risk. Catarina Sartor cannot guarantee the security of any information that You transmit to us or receive from us. Although, measures are taken to safeguard against unauthorised disclosures of information. By completing and submitting the questionarie form You agree to indemnify Catarina Sartor, its affiliates, employees, agents, contributors, third party content providers and licensors from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Consultation. Subject to local applicable laws, Catarina Sartor reserves the right to discontinue or cancel Your relationship or program at any time without notice. Payment for all consultations must be paid in full prior to or upon commencement of each session. Consultations are non-refundable. Use and application of any advice and recommendations is at your own risk. By completing and submitting the questionnaire form, You acknowledge and agree that Catarina Sartor holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by You as a result of providing Your Information to Catarina Sartor. You may not, without the prior written permission of Catarina Sartor and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or display in public, adapt or change in any way, the content or third party content of this Consultation Form for any purpose. Catarina Sartor reserves the right to review and change any of the Terms and Conditions at its sole discretion. By completing and submitting the Consultation questionnaire Form you automatically agree to the Terms and Conditions stated above

Private Yoga Classes – Cancelation Policy

  1. Objectives and Background
    Catarina Sartor is committed to providing the best service in a timely manner. We aim to accommodate your needs.
    Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.
    We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our one-to-one services.
  1. Cancellation Process
    We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.
    You may cancel by contacting us by:
    • phone 0422596260; or
    • email catarinasartor@gmail.com.

We require a minimum of 24hrs notice for cancellation. Please inform us by 2 PM 1 day prior to your scheduled appointment to notify us of any changes or cancellations.
If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the missed appointment.

2.1. Late Arrivals

Late arrivals can only be extended to the remaining time of the scheduled appointment. If you are 15 minutes late past your appointment we will have to reschedule/cancel the appointment, which may incur cancellation fee.

  1. Cancellation Fee
    • The cancellation fee is $100.
    • The cancellation fee will be charged by direct debit.
    • The cancellation fee may be deducted from any deposit paid for the appointment (if any).
    • The cancellation fee is the sole responsibility of the client and must be paid in full within 4 days after invoicing.
  1. Acceptable circumstances for waiving cancellation fees
    We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, cancellation due to such circumstances will not incur a cancellation fee. Having cancellation fees waived require approval from Catarina Sartor.
  1. Refund policy
    If the notice of cancellation is given 24 hours before the scheduled appointment, Catarina Sartor will refund any deposit that was received to book an appointment.
  1. Questions
    Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 0422596260.
  1. Agreement
    Please sign that you have read, understood and consented to this Cancellation Policy. By signing, you understand that you are holding a spot and you may be charged a cancellation fee if an appointment is cancelled without providing at least 24 hours  notice or if the appointment is missed.

Yoga Events – Cancelation Policy

  1. Objectives and Background
    Catarina Sartor is committed to providing the best service in a timely manner. We aim to accommodate your needs.
    Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.
    We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our one-to-one services.
  1. Cancellation Process
    We understand situations can arise in which you must cancel your attendance. Due to limited spot availability, we request that you cancel with adequate notice. This allows us to fill that spot.
    You may cancel by contacting us by:
    • phone 0422596260; or
    • email catarinasartor@gmail.com.

We require a minimum of 14 days notice for cancellation. Please inform us by 2 PM 14 days prior to your scheduled event to notify us of any changes or cancellations.
If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the missed yoga event.

  1. Cancellation Fee
    • The cancellation fee is $100.
    • The cancellation fee may be deducted from any deposit paid for the Yoga event
  1. Acceptable circumstances for waiving cancellation fees
    We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, cancellation due to such circumstances will not incur a cancellation fee. Having cancellation fees waived require approval from Catarina Sartor.
  1. Refund policy
    If the notice of cancellation is given 14 days before the scheduled yoga event, Catarina Sartor will refund any deposit that was received to book your spot.
  1. Questions
    Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 0422596260.
  1. Agreement
    Please sign that you have read, understood and consented to this Cancellation Policy. By signing, you understand that you are holding a spot and you may be charged a cancellation fee if an appointment is cancelled without providing at least 24 hours  notice or if the appointment is missed.
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